Question 1

How does the approval process work?

Accepted Answer

Every gift program begins in an approval-first mode. This means every weekly delivery requires your explicit authorization before it is transmitted to the florist. Nothing ships without your review.

Question 2

How much does a program cost?

Accepted Answer

Our published pricing model is currently being finalized. Please see our pricing page or contact us for a direct estimate. You are never charged a hidden fee, and you review every cost component before a delivery proceeds.

Question 3

What happens if a week's quote is unusually high?

Accepted Answer

When you create a program, you establish a strict per-delivery cap. If a florist's quote exceeds this limit, the order becomes an exception. The system will pause and ask for your guidance rather than processing an over-budget charge.

Question 4

How is the annual budget measured?

Accepted Answer

Your annual budget guardrail tracks spending against the twelve-month period starting from your program's own start date, rather than the calendar year. If an order would cause you to exceed this boundary, it is paused for your review.

Question 5

Is the couple's address kept private?

Accepted Answer

Yes. The recipient's full delivery address is masked by default in your dashboard and is never transmitted over SMS. We also permanently delete raw address records and message texts thirty days after a confirmed delivery.

Question 6

How is my payment information handled?

Accepted Answer

We do not store your credit card number, CVC, or bank details. We retain only an opaque reference token provided by our secure payment processing partners.

Question 7

Will the couple see the price of the flowers?

Accepted Answer

No. The recipient portal and all text messages are entirely devoid of pricing or budget data. Their experience is strictly focused on receiving the gift.

Question 8

How many text messages will they receive?

Accepted Answer

They receive exactly one text message each Thursday asking them to confirm their address for the week. We do not send automated follow-up reminders.

Question 9

What if they do not reply in time?

Accepted Answer

If the couple does not confirm their details before the weekly cutoff, the order is halted and flagged as an exception for you to resolve. We do not dispatch flowers to an uncertain destination.

Question 10

What time do the flowers arrive?

Accepted Answer

Deliveries are scheduled to arrive before the local candle-lighting time for the recipient's confirmed zip code. This deadline shifts throughout the year, especially in winter.

Question 11

What happens during Jewish holidays?

Accepted Answer

When a Jewish holiday shifts or completely blacks out a standard Friday delivery window, our system flags the date and surfaces it as an exception, awaiting your instruction.

Question 12

How do they manage their delivery schedule?

Accepted Answer

They can reply directly to the weekly SMS with commands like SKIP, PAUSE, or RESUME, or use a secure one-time link to manage their standing preferences in their portal.

Question 13

Is delivery available everywhere?

Accepted Answer

Delivery coverage is subject to the active service areas of our fulfillment partners. Certain remote or rural locations may have limited availability.

Frequently asked questions

Getting started

Money

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The couple's experience

Practical